- How long will the delivery and the order preparation take ?
When your order has been validated, we will send it to our factory in Bangkok where our staff will start manufacturing it (when all the previous orders have been done). We do not keep stocks of our products, so every order is handmade by our team of high qualify employees. This process can take 5 to 7 days.
After that, the order will be send by our DHL agent and we will wait for the tracking numbers. Generally we receive tracking number 6 to 7 days later and update the status of your order (you will be notificated by email).
However it might take longer for some parts of the world (Argentina, Mexico etc ...). On periods of high demand, our staff can be very busy and the orders preparation can take more time.
- Which courier companies do you use?
We use DHL Packet Plus registered courier services to send orders to ensure quick and reliable delivery.
- What countries do you deliver to?
We dispatch worldwide from our factory in Thailand to all around the world (Europe, North America, South America, Asia, Russian...)
IMPORTANT INFORMATION FOR EUROPE (EU): Due to a change in the law, since 1 July 2021, shipment from the European Union may be subject to a added a small importation tax (VAT).
You will receive a SMS from DHL with a link to confirm delivery and pay this fee , once order enters in Europe.
Please, all questions write to us.
- Delivery Costs
Our shipping is weight based and is dependent on what you order.
Please use the shipping calculator on the add to cart page to find the cost of your shipment.
- Do I have to pay customs and import charges?
You may be liable for customs and import charges. If these charges are applied the costs associated are the responsibility of the buyer.
- Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses.